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FAQs

Accommodation

Where can I stay during the symposium?

Subject to availability, accommodation can be booked via the registration portal at either The Star or The Dorsett. Both hotels are located at 1 Casino Drive, Broadbeach QLD 4218, only a 4-minute walk to the Gold Coast Convention and Exhibition Centre, where the symposium is held.

How can I make changes to my accommodation booking?

If you need to make necessary changes to your accommodation, such as date or room changes, please email nss@tphe.com.au with your full name and required accommodation changes and we will amend your booking per your request if possible.

We advise you to avoid contacting the hotel directly as the group bookings are not visible to the reservations team when you call.

I need to cancel my accommodation. How can I do this?

If you need to cancel your accommodation booking, please email nss@tphe.com.au with your full name and cancellation request. Please note the cancellation fees below:

Dorsett:

Cancellations received 0 – 3 business days prior to the arrival date or ‘no shows’: you will be charged a cancellation fee in the amount of 100% of the total booking

Cancellations received 4 – 90 business days prior to the arrival date: A cancellation fee in the amount of 90% of the total booking

The Star:

Cancellations received 0 – 30 business days prior to the arrival date or ‘no shows’: you will be charged a cancellation fee in the amount of 100% of the total booking

Cancellations received 31 – 60 business days prior to the arrival date: you will be charged a cancellation fee in the amount of 75% of the total booking

Cancellations received 61 – 90 business days prior to the arrival date: you will be charged a cancellation fee in the amount of 50% of the total booking

Cancellations received 91+ business days prior to the arrival date: you will be charged a cancellation fee in the amount of 25% of the total booking

Registration

I can’t make the Non-Surgical Symposium anymore. Can I request a refund?

Please email nss@tphe.com.au with any cancellation requests.

Cancellations received before 5th April 2024 are entitled to a full refund.

No refunds will be given for registration cancellations received after April 5th, 2024. However, you are more than welcome to transfer your registration to another individual without incurring a fee.

If you cannot no longer attend the NSS in-person, you will have the option to watch the event on demand after the Symposium subject to speaker approval. Please note that Sunday sessions will NOT be made available on demand.

Program

Where can I find the program for the symposium?

Please view the 2024 NSS program here.

Note: the program is subject to change.

Will the recorded presentation be made available?

Presentations recordings* will be made available within seven (7) business days after the event concludes. Recordings will be available on the on-demand platform for six months subject to speaker approval.

Note: *Workshops, the Injecting Village and the Sunday program will NOT be made available on demand.

How can I register for the workshops and injecting village?

Workshops:

Can be added to your registration in the online registration process.

Injecting Village:

Teoxane will circulate a link to register in the lead up to the event. Bookings are essential.

Social Events

What Social Events are there at the NSS?

Welcome Reception
Friday 14 June | 5.30pm – 7.30pm at GCCEC
Tickets: included in your registration

Gala Dinner
Saturday 15 June 7.00pm – Late at GCCEC
Tickets: $195

Find out more here and book your tickets via the registration portal.

What is the dress code for the Gala Dinner?

Formal/Glam!

CPD

How many CPD points are eligible?

Attendees can earn professional development (PD) hours for attending the Symposium. One contact hour of educational activity is equivalent to one PD hour.

How do I apply for CPD points?

RACS Fellows, Specialist International Medical Graduates (SIMGs) and surgeons participating in this program must self-report within Educational Activities for 2024.

General Practitioners, Registered Nurses and Nurse Practitioners attending the Non-Surgical Symposium will be responsible for self-reporting directly to their relevant Society or Association. You will receive a certificate of attendance and a copy of the program which will be required for your submission.

When will I receive my certificate of attendance?

A certificate of attendance will be emailed to you at the completion of the event.

What is Credly digital accreditation?

Credly is an application that allows users to create and share digital badges. Digital badges are online representations of achievements or skills that can be shared with others.

As an attendee of Non-Surgical Symposium 2024, you will be issued a digital badge to show that you have attended the event and you can then share this with potential employers, clients, and colleagues.

*The digital accreditation badge will only be available to cosmetic practitioner delegates who attend the full symposium in-person. Industry, media, and day registrations will not be eligible to receive the badge.

When will I be sent my Credly digital accreditation?

You will be sent an email to accept your digital accreditation badge a few business days post-event. If you need assistance accessing the 2024 NSS badge, please submit a request to Credly here.

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