Welcome to the Non-Surgical Symposium 2020, taking place at The Star, Gold Coast. 

We thank you for your support and commitment to the upcoming ASAPS Non-Surgical Symposium and are delighted to have you onboard sponsoring this significant event. As a sponsor or exhibitor, your presence is integral to the success of the event and our ability to deliver a quality meeting. 

This symposium provides an excellent opportunity for cosmetic and plastic surgeons, trainees, dedicated nurses and you as industry delegates, to meet and discuss the importance of the industry.

We encourage your involvement in this forum to ensure this is a successful event and mutually beneficial to all. We also encourage you to be creative, whether it is at your stand, with giveaways or any other ideas that the delegates will enjoy. Inside this document you will find the trade manual with instructions regarding bump in and bump out times and dates, and various protocols from The Star, Gold Coast. 

Of course, should you have any queries or questions, please do not hesitate to contact us. We’re here to help and look forward to working with you to make this event a huge success.          

Once again thank you for your support! 

Kind regards,

Courtney Hogan
Sponsorship Manager
The Production House Events





Date Important Information
28 August The below information must be submitted through the below form for your company:

Industry Company Profile

  • Sponsor Logo
  • Sponsor 100 word bio, website, contact person, phone number and email address for delegate handbook
  • Exhibitor E-Satchel collateral file (PDF only, A4 and smaller)
28 August Platinum, Gold & Silver Sponsors ONLY

Satchel Collateral to be received by The Production House Events :350 units

❗️Download delivery label here

16 October Custom Builds must be sent to Courtney at The Production House Events
30 October All exhibitor registrations / accommodation requirements are due to be completed in the exhibitor portal
30 October The following must be received via the Harry the Hirer website:
Exhibitor Fascia Signage Form
Furniture Hire Form
Stand fit out orders
25 November The Star begins accepting deliveries – Please see detailed delivery instructions below
26 November

02.00 – 06.00: Bump in for shell scheme builders TBC
06.00 – 13.00: Bump in for custom builders TBC
14.00 – 17.00 : Bump-in for exhibitors to dress their stands
❗️ Please remember to wear closed toe shoes and a hi vis vest

27-29 November NON SURGICAL SYMPOSIUM 2020
29 November 13:00 Exhibitor Bump-out begins
13:30 – 18:00 Stand builders Bump-out from
❗️ Please remember to wear closed toe shoes and a hi vis vest
30 November Pick up of all exhibitor freight from The Star *** Storage charges will apply beyond this date


Event Details

Dates: 27 – 29 November 2020

Venue: The Star, Gold Coast

Expected number of delegates: 300


Please ensure your company logo, contact details and 100 word profile are all submitted through the provided exhibitor form by Friday 28 August, 2020. Logos should be in high-res jpeg or eps format or PDF format.



  • You may provide up to two pieces of collateral for the symposium satchel, which will be distributed to conference attendees.
  • We also encourage you to provide giveaways for the symposium satchels.
  • All collateral and giveaways to be included in the symposium satchels must be received by the Production House Events no later than Friday 28 August, 2020. Please deliver 350 units for inclusion. Please note should there be surplus inserts these will not be returned.
  • It is compulsory that the following delivery label is used for delivery of inserts. Anything delivered without this delivery label may not be included in conference satchels.


This year exhibitors will submit E-collateral for use on the conference app instead of providing printed collateral. Each digital flyer will be filed under the digital satchel module on the conference app where delegates can view this.

IMPORTANT NOTE – Think of me!  And save the trees. 
The ASAPS Board is committed to making our educational events environmentally friendly. Hence, you will be required to supply your marketing collateral digitally for use in our electronic direct marketing, the event app and throughout the AV presentations, rather than submitting printing collateral into the conference satchels.


  • All exhibitor representatives are required to register their details prior to the conference. Each exhibiting company has been allocated two complimentary registrations per booth booked.
  • Major Sponsors are afforded additional complimentary registrations, which are outlined in the Sponsorship Prospectus.
  • To meet and comply with COVID19 regulatory requirements, there will be a strict no entry policy to any person that has not registered their attendance prior to the event commencing.


  • To complete the complimentary registrations allocated to your company, please click the ‘register now’ button below.
  • Follow the prompts and select ‘complimentary’ from the options provided.
  • Should you wish to use your complimentary allocation for generic passes (i.e. swap passes between representatives), please enter company name instead of delegate names.


  • If you have yet to determine who will be attending the Symposium on behalf of your organisation, please enter your organisations name in the ‘name’ field of the registration form. Prior to the event commencing, all organisations must provide a complete list of representatives that will be attending
  • Should you wish to purchase additional registrations, please also click the ‘register now’ button below.
  • Follow the prompts and select the desired option from ‘1-day access, 2-day access or 3-day access’
  • Please ensure your online registration / accommodation requirements are actioned via the exhibitor portal prior to Friday 15th May to ensure all your requirements are accommodated.

Additional Registrations

Registration Type Price
1-day access $275.00
2-day access $500.00
3-day access $800.00

PLEASE NOTE: Additional registrations include conference lectures, conference program and materials, lunch and coffee breaks for the Non-Surgical Symposium. Please note that tickets to the social functions have additional fees and are not included.



A full list of registered delegates is available as a ‘real-time’ report via the Resources Hub.  You may access this list at anytime.



All stands will have Internet access for the duration of the conference, Friday 27 – 29 November 2020.


Morning, afternoon tea and lunch will be served daily for all attending industry representatives. Please note that you may not bring any outside food or drink into the venue unless agreed by The Star in writing and in advance of the event.


Harry The Hirer is the official builder for the 2020 Non Surgical Symposium.

Click below to access the Harry the Hirer NSS Minisite where you will be able to confirm signage and place furniture orders and more.


Contact: Ali Halabi
Phone: 03 9429 6666
Email: alih@harrythehirer.com.au


Each Exhibitor is allocated a 3m x 3m booth within the exhibition room with the following features (please also refer to attachment)

The following features are incorporated into your NERO Stand Package:
WALLING Flush walling 2.4m high constructed using white PVC attached to a flush wall frame system, featuring a black-profile frame encompassing the stand space.
FASCIA Flush finished overhead fascia, on all aisle frontages.
STAND SIGNAGE Flush finished overhead fascia, on all aisle frontages.
LIGHTING 2 x energy efficient spotlights are supplied per 9sqm
POWER 1 x single 4amp power point per stand, regardless of size

The NERO Aspen exhibition booth is a complete modular system with a flush white wall finish. Each wall panel is a complete set consisting of an aluminium frame skinned with 3mm white PVC. With built-in tension locks, wall assembly is fast and efficient. As a complete frame system, there are no extrusions resulting in a near-flush wall finish.

With a 40mm profile, the wall system allows for multiple-use skins in a variety of finishes from PVC, timber and stretch fabric banners.



Please note: any additional furniture, audio-visual equipment or signage upgrades ordered is at the exhibitor’s expense.




The Star, Gold Coast

1 Casino Dr, Broadbeach QLD 4218


  • Access to the exhibition area to bump in and dress your stand will be strictly from 2:00pm to 5:00pm on Thursday 26 November 2020.
  • Access for custom builds only is from 06:00am on Thursday 26 November 2020.
  • All exhibitor goods must only be delivered on Wednesday 25 November 2020.
  • Please note the bump in times cannot be extended.
  • Your stand must be ready for delegate arrivals from 7.00am on Friday 27 November 2020.
  • After bump-in is complete, the room will be vacuumed, and all rubbish will be removed.

Unpacking of goods

  • Unpacking within the exhibition area must take place in your stand area or at another exhibitor stand. AISLES MUST BE KEPT CLEAR AT ALL TIMES.  Fire exits or any space behind booths must not be utilised under any circumstances for storage.

❗️ Please remember to wear closed toe shoes and a hi vis vest


  • Bump out for exhibitors is Sunday 29 November at the conclusion of morning tea at 11.00am. All sponsors must bump out on Sunday 29 November
  • Please note, all custom booth suppliers (custom builds) can only tear down from 1.30pm on Sunday 29 November
  • All exhibitors must have their goods clearly labelled and their preferred courier supplier arranged to collect all freight from The Star on Monday 30 November 2020.
  • Goods for dispatch label must be attached to anything requiring courier pick up.

❗️ Please remember to wear closed toe shoes and a hi vis vest


If you are having a custom built stand you must advise your builders of the following:

1. Bump in is from 06.00 on Thursday 26 November 2020. It is imperative that ALL builds are complete and ready for exhibitor bump in by 13.00.

2. All custom builds must be sent for approval to The Production House Events prior to being approved by the venue. There are no set restrictions to maximum booth height as long as the design has been formally approved by the venue.

3. All custom build proposals must be sent to Courtney Hogan (courtney@tphe.com.au) by Friday 16 October 2020, proposals received after this date will not be considered.

4. All additional power requirements will be provided by Harry the Hirer and orders placed no later than Friday 30 October 2020

5. Onsite, all builders must adhere to the build completion time of 13.00. Should your builder not complete your stand build by this time, they will be asked to stop work and remove all materials from site. Please ensure your custom builder is aware of the build time allocated and that they plan accordingly.

Extensions will NOT be granted to custom builders under any circumstances.


Delivery of ALL Goods to The Star, Gold Coast 

Please deliver all exhibitor goods to:

The Star Gold Coast – The Events Centre Ballroom
ATT: Event Services Supervisor
Broadbeach Island, Island
Queensland, 4218

The Star Loading Dock Entry


All items must be clearly labelled using the attached The Star Delivery Label


Safe Delivery, Storage and Return of your Items

The above delivery label needs to be completed accurately in order to ensure the arrival and correct allocation of your goods.

Loading dock hours are from 07:00 – 16:00 Monday to Friday

Please note: Goods will not be accepted more than two (2) days prior to the event.

If you intend to dispatch your goods via a courier from The Star after the event, it is important for you to:

  • Bring a consignment note with you
  • Make sure the consignment note is completed correctly
  • Ensure that every package has a label with your return address and the number of items on it (eg. package 3 of 5)
  • Remove all obsolete labels from packages

Please keep your copy of the consignment note for your future reference and the tracking of goods through your courier company. Goods are to be collected within 24 hours after the conclusion of the event.

The Star reserves the right to dispose of any remaining goods one (1) week after the conclusion of the event.

Goods for Dispatch

Goods to be collected post bump out of the show must have a The Star goods for dispatch label attached.

Please ensure to print multiple copies of this and have them on hand for bump out of your stand. Any goods that do not have this label attached may be missed and not collected.

All goods must be removed within two (2) business days of the bump out time. The Star will not store or take responsibility for exhibit goods after exhibition breakdown (unless prior arrangements have been made).

*Please Note: All goods / property brought into The Star or onto The Star land by an exhibitor done so at the sole risk of the exhibitor. The Star is not responsible for any damage to or theft from the event.



All sponsors and exhibiting trade attending the NSS 2020 must provide and maintain, at their cost, a public and products liability insurance policy and any other relevant insurance policy for the duration of the Event. You must produce evidence of the insurance cover on written request by us.

If your company already has Liability insurance, please ensure that you have adequate coverage for The Event.

1. The term “Organiser” refers to The Production House Group Pty Ltd (TPHG) and includes associations, corporate and government bodies who have engaged TPHG as their representative.
2. The term “Exhibitor” includes any person, firm, company or corporation and its employees and agents identified in the Application Form or other written request for exhibition space or sponsorship.
3. The “Owner” refers to the Australasian Society of Aesthetic Plastic Surgeons (ASAPS), the owner of the Event.
4. The “Event” refers to the Non-Surgical Symposium 2020 (NSS) commencing 27 November 2020 and includes the time prior to the official commencement of the Event for setup, and after the official close of the Event for the pack-down, and all times during the Event.
5. A “contract” is formed between the Organiser and Exhibitor when the Organiser accepts the signed Application Form and receives a minimum of 50% of the total owing within 14 days from the tax invoice.
6. The Organiser may cancel the contract at their discretion if the agreed deposit is not received within 14 days of the tax invoice. Additionally, the Organiser reserves the right to cancel the contract by returning the deposit within 28 days of receipt.
7. An official Application Form must be received to reserve space. By completing the Application Form, the Exhibitor confirms that they have
read and agree to abide by these terms and conditions.
8. The Organiser reserves the right to refuse an application or prohibit any Exhibitor from participation without assigning a reason for such refusal or prohibition.
9. Booth availability may be limited or restricted, and allocations and available quantities will be advised upon processing the Application.
10. A 50% deposit of the total fees is required to be paid within fourteen (14) days of the tax invoice being issued. This payment will secure your booking. The tax invoice will be issued within seven (7) days of the completed Application Form being received by the Organiser.
11. The final 50% balance will be invoiced to the Exhibitor and must be paid four (4) months prior to the Event’s commencement.
12. All prices listed are in AUD and inclusive of GST.
13. If the Exhibitor wishes to cancel their participation, a request must be submitted to the Organiser in writing. Any deposit payments received and/or due at the time of cancellation will be forfeited by the Exhibitor.
14. If the Exhibitor cancels within four (4) months of the Event, the Organiser reserves the right to charge the full fees to the Exhibitor.
15. No Exhibitor shall occupy allocated exhibition space until all monies owing by them to the Organiser are paid in full.
16. If the Exhibitor fails to occupy their allocated exhibition space by the advertised opening time, the Organiser is authorised to occupy this space in any manner deemed to be in the best interest of the Exhibition. The Exhibitor contracted to this space will remain liable to all Terms and Conditions of the Contract and will not be eligible for a refund.
17. The decision of the Organiser is final and decisive on any question not covered in this contract.
18. The Organiser agrees to hold the Event however, reserves the right to postpone the Event from the set dates and to hold the Event on other dates as near to the original dates as possible, utilising the right only when circumstances necessitate such action and without any liability to the Owner or the Organiser.
19. The Organiser agrees to promote the Event to maximise participation.
20. The Organiser agrees to allocate the Exhibitor an exhibition space as close as possible to their desired location.
21. The Organiser reserve the right in unforeseen circumstances to amend or alter the exact site of the location of the stand and the Exhibitor undertakes to agree to any alteration to the site or the space re-allocated by the Organiser.
22. The Organiser reserves the right to change the exhibition floor layout if necessary.
23. The Organiser is responsible for the control of the exhibition area only.
24. The Organiser may shorten or lengthen the duration of the Event and alter the hours during which the exhibition is open.
25. The Organiser agrees to provide the Exhibitor with an Exhibition Manual prior to the Event for the purpose of communicating required actions on the part of the Exhibitor.
26. The Organiser has the right to act based on verbal or written directions including those contained in the Exhibition Manual. This is to ensure that all laws in connection with the Event are complied with, to prevent damage to person or property and to maximise the commercial success of the Event.
27. The Organiser may refuse, without limitation, to permit activity within the Event or may require cessation of activities at their discretion.
28. The Organiser reserves the right to specify heights of walls and coverings for display areas.
29. The Organiser reserves the right to disapprove the content and presentation of the Exhibitor catalogues, acknowledgements, handbills and printed matter with respect to the Event.
30. The Organiser may determine the hours during which the Exhibitor will have access to the Event venue for the purpose of setting up and dismantling.
31. The Organiser reserves the right to refuse any person including exhibitor staff, representatives, visitors, contractors and/or agents’ entry to the Event if they do not hold a purchased or complimentary entry card.
32. The Organiser will specify conditions relating to the movement of goods and displays, prior, during and after the Event.
33. The Organiser will specify any regulations regarding sound levels including microphones, sound amplification, machine demonstrations and videos. The Exhibitor agrees to abide by these.
34. The Organiser will arrange security onsite during the period of the Event but will accept no liability for loss or damage.
35. The Organiser will arrange for daily cleaning of aisles outside the Event open hours.
36. The Exhibitor must ensure that all accounts are finalised and paid prior to the allocated exhibition move-in period.
37. The Exhibitor must use allocated space only for the display and promotion of goods and/or services within the scope of the Event.
38. The Exhibitor must make every effort to maximise promotion and commercial benefits of participating in the Event.
39. The Exhibitor must comply with all directions / requests issued by the Organiser including those outlined in the Exhibition Manual.
40. The Exhibitor must comply with all applicable laws, including laws in relation to Workplace Health and Safety (WH&S). The Exhibitor will therefore act with care to avoid damage to persons or property during the Event.
41. The Exhibitor must ensure the cleanliness and tidiness of their allocated space. Upon the conclusion of the Event the Exhibitor will promptly remove all exhibits, tools and other materials. If the Exhibitor fails or refuses to do so, the Organiser will arrange for this to be done by an external party at a cost to be paid by the Exhibitor.
42. The Exhibitor will not display an exhibit in such a manner as to obstruct or affect neighbouring exhibitors. This includes blocking or projecting light, impeding or projecting into aisles or neighbouring exhibition spaces.
43. The Exhibitor will submit plans and visuals of custom designed exhibits to the Organiser for approval prior to the commencement of the Event. Exhibitors failing to do so may be denied access to the Event to build or may be requested to cease building. A valid Insurance Certificate of Currency for independent exhibition contractors must be submitted prior to the Organiser granting this company access to the Event.
44. The Exhibitor is responsible for all items within their allocated exhibition space.
45. The Exhibitor agrees to adhere to all fire regulations and will refrain from using flammable or dangerous materials within the Event. Written approval must be sought from the Organiser if flammable or dangerous materials are required for the success of the exhibit.
46. The Exhibitor will not use nails, screws or other fixtures on any part of the premises including walls and floor unless authorised by the Organiser. In any case, all permanent damage will result in the Exhibitor being invoiced for all repairs.
47. The Exhibitor acknowledges that the Organiser has a preferred freight forwarder and agrees to comply with all instructions relating to delivery times. If an alternate freight forwarder is engaged, the Exhibitor acknowledges that the Organiser will not be able to aid in tracking lost deliveries. The Exhibitor agrees that the Organiser will not be liable for any goods rejected by the venue, lost or damaged prior to the delivery date specified or on return.
48. The Exhibitor agrees to abide by requests made by the Organiser to stop any activity that may cause annoyance to others in the Event.
49. The Exhibitor agrees to conduct all business transactions within their allocated exhibition space unless otherwise approved by the Organiser.
50. Unless otherwise communicated storage will not be provided onsite at the Event. Under no circumstance are goods permitted to be stored in public access areas.
51. Official contractors will be appointed by the Organiser to undertake stand construction and freight forwarding plus supply furniture, electrics, telecoms and IT equipment. This is for insurance and security reasons. All non-official contractors wishing to enter the Event are required to produce current Certificates of Currency for Insurance, Public Liability and WH&S. Access will be denied without such documentation.
52. It is the responsibility of each Exhibitor to ensure that their stand and goods on display are adequately insured for theft and damage. All exhibitors shall insure, indemnify and hold the Owner, the Venue and the Organiser harmless in respect of all costs, claims, demands and expenses. Exhibitors are responsible for any injury to persons and damage to property or the Event environment caused during the setting up, operation, dismantling and removal of the exhibition.
53. All Exhibitors must have Public Liability Insurance for the period of the Event and must be able to produce this documentation immediately at the request of the Organiser.
54. Exhibitors must insure, indemnify and hold the Organiser harmless in respect of all damages, injuries, costs, claims, demands, expenses and interest for which the Organiser may become liable.
55. Whilst the Organiser will endeavour to protect exhibition property whilst on display at the Event, it must be clearly understood that the Venue, the Owner and the Organiser cannot accept liability for any loss or damage to property sustained or occasioned from any cause whatsoever.
56. The Organiser shall not be liable for any loss, which the Exhibitor may incur as a result of the intervention of any Authority, which prevents the use of the premises or any part thereof in any manner whatsoever.
57. The Organiser will not be liable and makes no guarantee of the number of visitors to the Event. Equally the Organiser will not be accountable for the level of commercial activity generated.
58. The law of Queensland from time to time governs these terms and conditions.
59. The Organisers’ failure to enforce any of these terms shall not be construed as a waiver of any of the Exhibitor’s rights.
60. If a clause is unenforceable it must be read down to be enforceable or, if it cannot be read down, the term must be severed from these terms, without affecting the enforceability of the remaining terms.
61. Exhibitors who intend to perform live demonstrations of any kind, including patient demonstrations, during the Event must notify the Organiser in writing of the type of demonstrations that they intend to perform.
62. Exhibitors are required to notify the Organiser of any patients, models or other third parties attending the Event as a guest of, or for the purpose of participating in a live demonstration run by, the Exhibitor, and must register them accordingly with the Organiser.
63. The Exhibitor is responsible for removing and properly disposing of all sharp, flammable or dangerous objects or equipment used in or associated with the live demonstration(s).
64. The Exhibitors acknowledge that it is the sole responsibility of the Exhibitor to provide a medical practitioner for the purpose of supervision or resuscitation for any live demonstrations run by the Exhibitor, and that the Organiser are in no way responsible for, and will not provide, any medical practitioners for these purposes.
65. The Exhibitors acknowledge that they have full responsibility for any patient or person involved in a live patient demonstration, and that the Organiser is in no way responsible for the patient or person who is the subject of the live demonstration.
66. The Exhibitor indemnifies the Owner and the Organiser for any liability or loss suffered or incurred by the Owner or Organiser which arises directly or indirectly out of a claim made by any patient or person involved in a live patient demonstration performed by the Exhibitor

Sponsorship Opportunities

For remaining sponsorship opportunities, please contact Courtney Hogan at courtney@tphe.com.au


General Event Enquiries

Senior Event Manager
Jamie Bligh
03 9956 9333



Exhibition Enquiries

Exhibition and Sponsorship Manager
Courtney Hogan
03 9020 7057

Expo Hire – Harry the Hirer


Ali Halabi
03 9429 6666